How to contact us about privacy
Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. You can contact our privacy officer on:
Phone: (08) 8380 8860
Post: PO Box 246, Virginia SA 5120
Collection and Purpose
We may collect personal information from you in the course of your use of our website if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and also to help customise your website experience and special offers.
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.
We may also use your personal information for other purposes such as including you on a marketing mailing list, fundraising or research but only if you provide us with your consent to do so and your consent may be withdrawn at any time.
Anonymity and Pseudonymity
Where it is lawful and practical for you to do so, you have the right to remain anonymous or use a pseudonym when dealing with us. For example, you may make a general inquiry about the services that we provide to our customers without providing us with your personal information.
Information Collected and Held
The types of personal information we may collect and hold is only what is reasonably necessary for our business activities. When we collect and hold personal information it is limited to the following:
your personal details such as your name, addresses, telephone numbers, age and gender;
what, how and when you buy from us or have expressed an interest in buying from us;
your stated or likely preferences including your interest in particular products or categories of products.
We customarily disclose personal information only to our service providers who assist us in operating the website. We will only disclose personal information to an unrelated third party with your consent.
Access and correction
Australian Privacy Principle 12 of the Australian Privacy Act 1998 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. A copy of Australian Privacy Principle 12 can be accessed from the website of the Office of the Australian Information Commissioner by following this link.
If you would like to obtain such access, please contact us on the details set out above.
Please note that before we provide you with access to your personal information we may require sufficient proof of identification. We may also charge a reasonable fee for giving you access to your personal information.
We have processes in place to ensure the security of your personal information and limitations on access to personal information within our organisation.
If we do not agree to provide you with access to your personal details or you have a complaint about our information handling procedures, you can contact or lodge a complaint with our privacy officer using the contact details above.
You also have the right to make a complaint in writing to the Office of the Australian Information Commissioner by visiting (www.oaic.gov.au) and using the online complaint form or in writing and posted to:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001